Workplace conflict and misunderstanding can come through failure to comunicate well. For this reason we need to improve our understanding of different communication styles. One common difference is between Informational & Relationship focussed communication. All communication between people has two
Conflict analysis – four causes of conflict, part 4. Past pain
This is the last of a four-part series on conflict analysis looking at the four causes of conflict in the workplace. Part 1, different information, looked at the conflict when two or more parties have different information. Part 2, different
Listening – the best tool for resolving conflict in the workplace
Have you ever had an experience of trying to communicate when someone is not listening to you. How did it make you feel? Hurt? Rejected? Frustrated? Angry? What about when you have been listened to – the kind of listening
Conflict analysis – four causes of conflict, part 1. Different information
When you are in the middle of a conflict, it can be hard to see a way out. Conflict analysis is a useful tool to understand the different causes of conflict in the workplace and navigate your way towards a