Posts Tagged ‘communication’


Keys to High Performing Teams part 8 – Workplace Conflict Resolution

Tuesday, July 22nd, 2014

Businessman yelling.This is the eighth in a series of Ten Keys to High Performing Teams. This article looks at the role that conflict resolution plays in workplace performance.

Conflict, like change, is inevitable. But it does not have to be destructive. Handled well, conflict can be a driver of innovation leading to better outcomes for everyone. The good news is that if you implement the other Keys to High Performing Teams in this series, you are already avoiding some of the drivers which can make conflict damaging and costly.

But because conflict is usually seen as something negative, painful and destructive, many people and organisations try to live in denial, seeking to avoid open conflict at all costs. This is not a good idea! It leads to even more pain over time as the conflict goes underground spreading its toxic fruits without being given a chance for a positive resolution.  (more…)

Keys to high performing teams part 2 – Crystal clarity on roles and responsibilities

Tuesday, September 24th, 2013

crystal clarityThis is the second in a series of posts exploring 10 keys to getting high performing teams. This one looks at the second key: getting crystal clarity on responsibilities and what is expected.

I’m a keen amateur photographer and I recently got a new camera which came with a 200 page manual. Did I read it before using the camera? No! Fortunately it came with a shorter “quick start” guide with enough information to get me going, and as I got more proficient I have referred to the manual when I needed answers to specific questions. I have also learned from video tutorials on the internet, as well as learning from other users of this camera via online forums. (more…)

Join me for a Candid Conversation

Thursday, July 25th, 2013

Join me on 27th August at 9am for a Candid Conversation webinar with Ian Berry on Google Hangouts. We’ll be talking about the relationship between community, good relationships and high performance. You can find more details here.

While you are checking out this page, watch the recording of the last Candid Conversation with Paul Dunn and Paul Lange.

Discover the Other, Discover yourself

Monday, July 1st, 2013
Image: 'Dialogue' by Viennese artist Oskar Kokoshka

‘Dialogues’ by Viennese artist Oskar Kokoschka. From his book ‘The Dreaming Youths’

Discovering the Other goes hand in hand with Discovering Yourself. You cannot have one without the other.

On the one hand, you cannot discover your own identity except, as J Krishnamurti puts it, ‘through the mirror of relationships’. All of us have a self-image which is different from the way other people see us. You might think you are smart while other people see you as a fool – or vice-versa. You might think you are good looking, while others see you as ugly (again, or vice-versa). You might think you are fair and honest while others see you as a selfish schemer. Only by listening to the perspectives of others can we correct the distorted picture we have of ourselves. I’m not saying that other people’s perspectives are any less distorted than your own. But by allowing your own self-image to be challenged by others you can gradually come to a deeper understanding of yourself. (more…)

Seven things companies can learn from evolution if they want to survive.

Friday, December 14th, 2012

In times of rapid change, or when the climate becomes harsher, species have to work hard to survive. Many don’t. We are currently experiencing the highest levels of species loss since the extinction of the dinosaurs 65 million years ago. But some will survive, even flourish.

Businesses also go through hard times. What can they learn from the natural world about surviving when the going gets tough?

1. Speed of adaptation. Everyone can adapt, but in times of rapid change it’s the speed of adaptation that counts. How agile is your company? How long does it take to make a decision and implement it? A lot will depend on the levels of trust within the organisation and whether people feel empowered to act on new information. (more…)

Expect more from 2013 – complimentary ebook

Wednesday, December 5th, 2012

From my friend and colleague, Ian Berry, a free ebook to help you expect more from 2013.

Follow the link. http://blog.ianberry.au.com/2012/12/expect-more-from-2013-complimentary.html

Ian is creator of the Enhancing Their Gifts System™. A wise and experienced business leader, he is always good value. But there’s much more in this 42 page book, including tips on social media use, strategic planning and how to thrive in the reputation economy.

With our compliments.

The straw man argument

Wednesday, November 28th, 2012

Staw ManPeople who love to win arguments love the “straw man” argument technique (also known in the UK as an “Aunt Sally”).

This is how it works:

Instead of arguing with your opponent’s position head on, you construct a false version of their position – the straw man. This looks similar on the surface, but is usually a caricature – a distortion of what they are really saying. It is easy to pick holes in the straw man’s argument and demolish it. Slaying the straw man gives the illusion that you have won the fight.

Politicians love it! Once your eyes are open to this technique you see it everywhere. (more…)

What village do you come from?

Wednesday, November 21st, 2012

Who are you?

Trust is increased when we know who we are dealing with. Telling stories of defining moments can be an effective part of a performance leadership strategy.

I was told by someone recently (in person) that she didn’t like to accept friend requests on social media from people she hadn’t met face to face.

I can understand that. It is a matter of trust. How can you trust someone you don’t know?

But how well do we know someone even when we’ve met them? On my first visit to Solomon Islands I met a tall blond American who had lived there for many years. He recounted going to a village where they had never seen white people before. The chief approached him, looked up at this exotic creature and asked “what village do you come from?”. “New York” came the reply. The chief looked thoughtful. “I’ve heard of that village” he said. (more…)

Alan Jones: How can we disagree without being disagreeable?

Thursday, October 4th, 2012

toxic behaviourLast weekend I spent some time writing to all the companies who advertise on Alan Jones’ 2GB Radio show. For non-Aussies, I should explain that Alan Jones is a Sydney based ‘shock jock’. A right-wing radio talk-show host. He doesn’t like our current Prime Minister. He has previously said that she should be placed in a chaff bag and dumped at sea. But the comment which sparked people like me into action was a reference to the Prime Minister’s father, John Gillard, who died recently. ‘The old man recently died a few weeks ago of shame to think that he had a daughter who told lies every time she stood for Parliament,’ Jones told a Sydney University Liberal Club dinner audience. As of today, I’m glad to note that several companies have pulled their sponsorship from the show, although the chances are that they will return once the noise has died down. (more…)

Frameworks for understanding & managing diversity – part 7. Gender differences

Thursday, July 26th, 2012

This is the seventh, and last (for now) in a series of articles on frameworks for understanding and managing diversity. Part 1 looked at different developmental stages. Part 2 looked at the huge issue of cultural diversity. Part 3 looked at the sensitive question of religious differences,  part 4 looked at the role of different values, part 5 looked at the role of personality differences and part 6 looked at at our different representational systems.

Last, but not least, as author John Gray has pointed out, Men are from Mars and Women are from Venus. This article looks at gender differences. (more…)