Posts Tagged ‘conflict analysis’


Keys to High Performing Teams part 8 – Workplace Conflict Resolution

Tuesday, July 22nd, 2014

Businessman yelling.This is the eighth in a series of Ten Keys to High Performing Teams. This article looks at the role that conflict resolution plays in workplace performance.

Conflict, like change, is inevitable. But it does not have to be destructive. Handled well, conflict can be a driver of innovation leading to better outcomes for everyone. The good news is that if you implement the other Keys to High Performing Teams in this series, you are already avoiding some of the drivers which can make conflict damaging and costly.

But because conflict is usually seen as something negative, painful and destructive, many people and organisations try to live in denial, seeking to avoid open conflict at all costs. This is not a good idea! It leads to even more pain over time as the conflict goes underground spreading its toxic fruits without being given a chance for a positive resolution.  (more…)

Understanding the Causes of Conflict in the workplace – ebook

Wednesday, June 27th, 2012

I would like to offer you a free PDF ebook on Understanding the Causes of Conflict in the Workplace. This is one of the chapters of my forthcoming book Discover the Other – 4 keys for better relationships in the workplace

Often, people involved in a conflict are not aware of the root causes. And the incident which triggers the conflict is often not the real reason for it.

The ebook explains the four root causes of workplace conflict and what you can do to resolve the issues. It also includes a questionaire tool at the end which you can use to analyse any conflict.

This analysis is important, because the different causes of workplace conflict each require a slightly different response.

If you would like to download a copy, just fill in the form below.

Mike Lowe
Helping individuals and teams get into flow






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Understanding the Causes of Conflict in the Workplace

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Conflict analysis – four causes of conflict, part 4. Past pain

Tuesday, February 14th, 2012

Past pain

This is the last of a four-part series on conflict analysis looking at the four causes of conflict in the workplace. Part 1, different information, looked at the conflict when two or more parties have different information. Part 2, different interests, looked at the conflicts arising when each party wants something different or wants a different outcome. Part 3, different personalities, looked at the clash of different personalities and personal styles.

The fourth root of conflict is past pain. In many ways this is the most difficult one to deal with.  Probably all of us can recall a situation where a conflict simply appeared, as if from nowhere. Afterwards we scratch our heads and ask ‘what was that all about?’ (more…)

Conflict analysis – four causes of conflict, part 3. Different personalities

Sunday, January 29th, 2012
conversation

Some people have different communication styles (Photo: http://www.flickr.com/photos/netzkobold/2574312734/)

This is the third of a four-part series on conflict analysis looking at the four causes of conflict in the workplace. Part 1, different information, looked at the conflict when two or more parties have different information. Part 2, different interests, looked at the conflicts arising when each party wants something different or wants a different outcome.

The third root of conflict is the clash of different personalities and personal styles. (more…)

Conflict analysis – four causes of conflict, part 2. Different interests

Saturday, January 28th, 2012
Dogs fighting

(Photo: http://www.flickr.com/photos/janet/280285118/sizes/o/in/photostream/)

This is the second part of a four-part series on conflict analysis looking at the four root causes of conflict in the workplace. Part 1, different information, looked at the conflict when two or more parties have different information.

The second root of conflict, different interests, is when two parties want different outcomes. This is just part of life and can’t be avoided. We are all individuals with different preferences, tastes, desires and different sets of values. It gets particularly painful when the stakes are high as in when someone’s job in on the line or large sums of money are involved. (more…)

Conflict analysis – four causes of conflict, part 1. Different information

Saturday, January 28th, 2012

Conflict

When you are in the middle of a conflict, it can be hard to see a way out. Conflict analysis is a useful tool to understand the different causes of conflict in the workplace and navigate your way towards a resolution.

Conflicts can be caused by various things, and often the thing that sparks the conflict is not the real cause.

The American psychologist M Scott Peck came to realise that most psychological illness is overdetermined – by which he means that there is more than one cause. He found that addressing the apparent cause of the psychological distress that one of his patients was suffering rarely resulted in a “cure”. (more…)