Posts Tagged ‘trust’


From Best Practice to Best People

Sunday, December 9th, 2012

From Best Practice to Best PeopleThe Harvard Business Review blog has an interesting article Which Best Practice is Killing Your Business? which starts with the example of how the “quality” newspapers in Britain hung onto the impractical “broadsheet” format for years without realizing that it was hurting their sales. This “best practice” had first developed 300 years ago at a time when taxes were paid on the number of pages a newspaper printed, and as a result newspapers made their pages bigger and bigger.

The taxes had long-since been abolished, but the practice held on. The Times, Guardian, FT, Telegraph and Independent all assumed that they needed the broadsheet form factor to distinguish themselves from the Tabloids. But they were wrong! (more…)

What village do you come from?

Wednesday, November 21st, 2012

Who are you?

Trust is increased when we know who we are dealing with. Telling stories of defining moments can be an effective part of a performance leadership strategy.

I was told by someone recently (in person) that she didn’t like to accept friend requests on social media from people she hadn’t met face to face.

I can understand that. It is a matter of trust. How can you trust someone you don’t know?

But how well do we know someone even when we’ve met them? On my first visit to Solomon Islands I met a tall blond American who had lived there for many years. He recounted going to a village where they had never seen white people before. The chief approached him, looked up at this exotic creature and asked “what village do you come from?”. “New York” came the reply. The chief looked thoughtful. “I’ve heard of that village” he said. (more…)