Conflict in the workplace is probably the single biggest cost to business that could be vastly reduced without spending any money.
So why does it continue to drain productivity, happiness and money?
The simple answer is the conflict is poorly understood, and managers often fear opening up a can of worms which they can’t control.
This book is written to help managers and leaders understand the root causes of conflict so that they can have less fear and more clarity about how to handle conflict productively.