This is a guest post from Tony Delaney, CEO of Brownie Points
A recent Gallup survey of Australian companies has concluded once again that engaged and motivated managers and workers are essential to high performing organisations.
The survey also shows that companies with high ‘employee engagement’ financially outperform those with low engagement by up to 24%. This is because there is a direct correlation between motivated staff, brand image, corporate performance and shareholder value. Top brands such as Apple, Virgin and Nespresso all have highly engaged staff delivering products and services which stand out from the competition.
It’s the same for medium sized companies. A 2012 survey of Chief Executives in the San Francisco area ranked a dedicated workforce top on a list of the most important elements of their companies’ success.
The foundations for high employee engagement are created when there is a culture of recognition that catches people ‘doing things right’ and when they go above and beyond basic expectations. This culture starts from the top. Senior management must present a clear vision and commitment to sustaining long term engagement. Recognition or ‘catching people doing the right thing’ is fundamental to this. Continue Reading »