Miscommunication is a common cause of workplace conflict. In these cases, successful conflict resolution requires improving communications skills and understanding our communications filters. Every second our senses send millions and millions of bits of information to our brains for processing.
Conflict analysis – four causes of conflict, part 4. Past pain
This is the last of a four-part series on conflict analysis looking at the four causes of conflict in the workplace. Part 1, different information, looked at the conflict when two or more parties have different information. Part 2, different
Listening – the best tool for resolving conflict in the workplace
Have you ever had an experience of trying to communicate when someone is not listening to you. How did it make you feel? Hurt? Rejected? Frustrated? Angry? What about when you have been listened to – the kind of listening