Posts Tagged ‘listening’

Workplace conflict resolution – Understanding our communications filters

Tuesday, April 10th, 2012

Communications skills for workplace conflict resolutionMiscommunication is a common cause of workplace conflict. In these cases, successful conflict resolution requires improving communications skills and understanding our communications filters.

Every second our senses send millions and millions of bits of information to our brains for processing. Our eyes capture more information than the highest resolution digital camera. Our ears hear more detail than can be produced by the most expensive 24-bit recordings. Every hair on our arms feels the slightest breeze etc. (more…)

Conflict analysis – four causes of conflict, part 4. Past pain

Tuesday, February 14th, 2012

Past pain

This is the last of a four-part series on conflict analysis looking at the four causes of conflict in the workplace. Part 1, different information, looked at the conflict when two or more parties have different information. Part 2, different interests, looked at the conflicts arising when each party wants something different or wants a different outcome. Part 3, different personalities, looked at the clash of different personalities and personal styles.

The fourth root of conflict is past pain. In many ways this is the most difficult one to deal with.  Probably all of us can recall a situation where a conflict simply appeared, as if from nowhere. Afterwards we scratch our heads and ask ‘what was that all about?’ (more…)

Listening – the best tool for resolving conflict in the workplace

Wednesday, February 1st, 2012

Listening ears (photo:

Have you ever had an experience of trying to communicate when someone is not listening to you. How did it make you feel? Hurt? Rejected? Frustrated? Angry?

What about when you have been listened to – the kind of listening when someone has given your full attention without interrupting, judging, telling you what you did wrong and what you should do?

Unfortunately, that kind of experience of listening is not too common for most of us. But when we get it, just the act of being listened to make us feel better – less angry, more in control and capable of sorting our own problems out. (more…)