Posts Tagged ‘conflict resolution’


The seven workplace passion killers

Thursday, September 18th, 2014

Sevel passion killers‘Passion is the Number 1 Business Development Tool’, says my friend Jesper Lowgren, author of On Purpose – the path to extraordinary business transformation. Passion is what drives engagement (both internally and externally) and leads to simplification through asking the right “Why” questions.

Listen to leading organisations like Zappos and Google and it is clear that people there are passionate about what they do. Yet in too many other organisations passion is a scarce resource. Most people when they start a new job are excited and engaged. Most new projects and change initiatives start out with a lot of enthusiasm. And yet STILL about 2/3 of these initiatives fail – a figure that has not altered significantly in the last 30 years.

Where does all the passion go? (more…)

Keys to High Performing Teams part 8 – Workplace Conflict Resolution

Tuesday, July 22nd, 2014

Businessman yelling.This is the eighth in a series of Ten Keys to High Performing Teams. This article looks at the role that conflict resolution plays in workplace performance.

Conflict, like change, is inevitable. But it does not have to be destructive. Handled well, conflict can be a driver of innovation leading to better outcomes for everyone. The good news is that if you implement the other Keys to High Performing Teams in this series, you are already avoiding some of the drivers which can make conflict damaging and costly.

But because conflict is usually seen as something negative, painful and destructive, many people and organisations try to live in denial, seeking to avoid open conflict at all costs. This is not a good idea! It leads to even more pain over time as the conflict goes underground spreading its toxic fruits without being given a chance for a positive resolution.  (more…)

Alan Jones: How can we disagree without being disagreeable?

Thursday, October 4th, 2012

toxic behaviourLast weekend I spent some time writing to all the companies who advertise on Alan Jones’ 2GB Radio show. For non-Aussies, I should explain that Alan Jones is a Sydney based ‘shock jock’. A right-wing radio talk-show host. He doesn’t like our current Prime Minister. He has previously said that she should be placed in a chaff bag and dumped at sea. But the comment which sparked people like me into action was a reference to the Prime Minister’s father, John Gillard, who died recently. ‘The old man recently died a few weeks ago of shame to think that he had a daughter who told lies every time she stood for Parliament,’ Jones told a Sydney University Liberal Club dinner audience. As of today, I’m glad to note that several companies have pulled their sponsorship from the show, although the chances are that they will return once the noise has died down. (more…)

Peace is not the absence of war: the limits of conflict transformation

Wednesday, October 3rd, 2012
US troops in Iraq

US troops in Iraq

My third contribution to the Peacebuilders Panel on TransConflict centres around Baruch Spinoza’s observation that Peace is not an absence of war.

The proposition we were asked to write about is this:

Conflict transformation goes beyond merely seeking to contain and manage conflict, instead seeking to transform the root causes themselves – or the perceptions of the root causes – of a particular conflict;

Here is what I wrote: (more…)

Understanding the Causes of Conflict in the workplace – ebook

Wednesday, June 27th, 2012

I would like to offer you a free PDF ebook on Understanding the Causes of Conflict in the Workplace. This is one of the chapters of my forthcoming book Discover the Other – 4 keys for better relationships in the workplace

Often, people involved in a conflict are not aware of the root causes. And the incident which triggers the conflict is often not the real reason for it.

The ebook explains the four root causes of workplace conflict and what you can do to resolve the issues. It also includes a questionaire tool at the end which you can use to analyse any conflict.

This analysis is important, because the different causes of workplace conflict each require a slightly different response.

If you would like to download a copy, just fill in the form below.

Mike Lowe
Helping individuals and teams get into flow






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Understanding the Causes of Conflict in the Workplace

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Tonglen meditation as a tool for workplace conflict resolution

Monday, June 25th, 2012

Do you have some people you work with whom you dislike? Do you feel irritated, angry, anxious, nervous or bored around them? Do you find that their presence in your life is a source of conflict – either with you or with others?

If that is the case, then here’s a great tool for dealing with people  you find challenging – whether it is people you see daily or the occasional frustrating encounter with an aggressive motorist. It is called the tonglen meditation and it comes from the Tibetan Buddhist tradition.

If you are familiar with meditation, you might find some of this counterintuitive.  Like other Eastern practices, it involves becoming aware of your breathing, and taking slow deep breaths. You might find it easier to do the following with your eyes closed. (more…)

Workplace conflict resolution – Understanding our communications filters

Tuesday, April 10th, 2012

Communications skills for workplace conflict resolutionMiscommunication is a common cause of workplace conflict. In these cases, successful conflict resolution requires improving communications skills and understanding our communications filters.

Every second our senses send millions and millions of bits of information to our brains for processing. Our eyes capture more information than the highest resolution digital camera. Our ears hear more detail than can be produced by the most expensive 24-bit recordings. Every hair on our arms feels the slightest breeze etc. (more…)

Conflict analysis – four causes of conflict, part 4. Past pain

Tuesday, February 14th, 2012

Past pain

This is the last of a four-part series on conflict analysis looking at the four causes of conflict in the workplace. Part 1, different information, looked at the conflict when two or more parties have different information. Part 2, different interests, looked at the conflicts arising when each party wants something different or wants a different outcome. Part 3, different personalities, looked at the clash of different personalities and personal styles.

The fourth root of conflict is past pain. In many ways this is the most difficult one to deal with.  Probably all of us can recall a situation where a conflict simply appeared, as if from nowhere. Afterwards we scratch our heads and ask ‘what was that all about?’ (more…)

Listening – the best tool for resolving conflict in the workplace

Wednesday, February 1st, 2012
Listening

Listening ears (photo: http://www.flickr.com/photos/niclindh/1389750548/)

Have you ever had an experience of trying to communicate when someone is not listening to you. How did it make you feel? Hurt? Rejected? Frustrated? Angry?

What about when you have been listened to – the kind of listening when someone has given your full attention without interrupting, judging, telling you what you did wrong and what you should do?

Unfortunately, that kind of experience of listening is not too common for most of us. But when we get it, just the act of being listened to make us feel better – less angry, more in control and capable of sorting our own problems out. (more…)